Privacy Policy

Last updated: November 2024

Clayphomop is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit enquiry forms
• Email address for correspondence
• Information about your service preferences and requirements
• Any additional information you choose to provide in messages

We also automatically collect certain technical information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To process and manage bookings for our services
• To send relevant updates about our programmes if you have consented
• To improve our website and services based on usage patterns
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: When you submit an enquiry form or subscribe to communications
• Contractual necessity: When processing is necessary to fulfil a booking
• Legitimate interests: For improving our services and ensuring website security
• Legal obligation: When required to comply with applicable laws

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for two years following the last interaction. Booking records are retained for seven years for accounting purposes.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Third-Party Sharing

We do not sell your personal information. We may share data with trusted service providers who assist in operating our website and services, subject to confidentiality agreements. We may also disclose information when required by law.

International Transfers

Your information is primarily processed within the United Kingdom and European Economic Area. Any transfer outside these regions will be subject to appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. Continued use of our services following changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Clayphomop
47 Heritage Lane
Bristol, BS1 4QR
United Kingdom
[email protected]